REFUND POLICY
Our return window is 14 days. If more than 14 days have passed since your order was delivered, we unfortunately can't offer a refund or exchange.
Exchanges are limited to one per order. Any additional changes will be at the customer's expense.
Return shipping costs are not covered by CoolDas. Customers are responsible for the cost of sending items back.
If an item arrives damaged or defective, we will exchange it or issue a full refund at our expense.
To be eligible for a return, the item must be unused and in the same condition you received it. It must also be in its original packaging.
Some types of products cannot be returned. This includes perishable goods such as food, flowers, or magazines. We also do not accept returns of intimate products, personal hygiene items, hazardous materials, or flammable liquids or gases.
Non-returnable items:
Gift cards
Downloadable software
Certain health and personal care products
To process a return, we require proof of purchase. Please send an email with the subject line "Item Return" to:
Kontakt@cooldas.com
Partial refunds (if applicable)
Books with visible signs of wear
Opened media (CDs, DVDs, VHS tapes, software, video games, vinyl records)
Items not in their original condition, or with missing parts (not due to our error)
Returns made more than 15 days after delivery
NON-RETURNABLE PRODUCTS (UNDERWEAR, SWIMWEAR, INTIMATE APPAREL)
For hygiene and safety reasons, we do not accept returns or exchanges on underwear, bras, swimwear, or intimate apparel.
AVAILABLE OPTIONS
Exchange:
If you need a different size or style, we can send you a replacement. Shipping costs are the customer's responsibility. You may keep the original item.
Partial refund:
If you don't want to keep the item, we can issue a partial refund (minus shipping and handling fees):
$15–$20 per item
$25–$35 for three items
OPENED PRODUCTS / COSMETICS / SENSITIVE ITEMS
For hygiene reasons, opened or used cosmetics and sensitive items cannot be returned.
Exceptions:
Defective or damaged product (you must contact us within 7 days, with photos)
Wrong product or incorrect item received (exchange or refund available)
RETURN PROCESS
Contact our customer service team with your order number and a description of the issue
Wait for our approval
Ship the item back following our instructions
Unauthorized returns will be refused.
REFUNDS
Once we receive and inspect your return, we'll notify you by email whether it has been approved or rejected.
If approved, your refund will be issued to your original payment method within 24 hours.
SHIPPING DELAYS
A shipping delay of up to 30 days does not automatically qualify for a refund. After 30 days, you may submit a refund request.
ORDER CANCELLATIONS
Orders can only be canceled if they have not yet been processed or shipped.
For orders that have been paid and then canceled, a 10% processing fee will be deducted.
REFUNDS AFTER SHIPMENT
Once an order has shipped, it must first be received and then returned.
INCORRECT ADDRESS
CoolDas is not responsible for packages lost due to an incorrect address.
RETURNED AS UNDELIVERABLE / UNCLAIMED
If a package is not picked up or cannot be delivered, the cost of reshipping will be the customer's responsibility.
If a refund is issued, a $15 fee will be deducted.
LATE OR MISSING REFUNDS
Please check your bank account first, then contact your bank.
If you still haven't received your refund, contact us at:
Kontakt@cooldas.com
RETURN SHIPPING
Return shipping costs are the customer's responsibility.
RETURN ADDRESS
Please contact us to get the correct return address. Do not send any products back without prior authorization.
CONTACT
For more information, contact us at:
Kontakt@cooldas.com